TERMS AND CONDITIONS
Rental Cancellations: Your deposit is non refundable. You are eligible for a refund (excluding deposit) if cancelled 10 days prior to your rental date. You are eligible for a refund of 50% (excluding deposit) if cancelled 7 days prior to your rental date. Any cancellation within 6 days of the event is non refundable.
Remaining Balance: If you secured your date with a deposit. Your balance should be paid in full 48 hours prior to your event. Failure to pay in full will result in cancellation and your deposit forfeited.
Wrong Date (Rental): Making a payment means that you confirm the date listed on your rental. If you have booked the wrong date, notify us Immediately via Email ONLY. You have 48 hours to notify us of the mistake. Failure to do so will result in a $100 to update of your date.If the mistake is not corrected and results in our attendee showing up on the incorrect date listed in your rental you will not be entitled to a refund of any kind.
We will try to accommodate you if our schedule allows.
Inadequate Space (Rental): Due to the swinging arm, our 360 Photo booth rental requires a 10ft x 10ft flat surface. This is printed on the purchase page and on the contract. If the renter does not provide the appropriate space it may affect your rental time without accommodation or result in cancellation of their rental services without a refund.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items : Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.